Frequently Asked Questions

    Frequently Asked Questions

    Below you will find the answers to the most frequently asked questions. If you cannot find the answer to your question, please contact us via our customer service.

    Single tickets in the 2022–23 season

    How can I order tickets?

    You can order the tickets order the tickets online and via the Concertgebouw Line: +31 (0)20 671 83 45 (available daily from 10 a.m. to 5 p.m.)

    Where can I find my tickets?

    If you opted for hardcopy tickets when you ordered, they will have been sent to you within five working days. If you order hardcopy tickets in the week before the concert, you can pick up the tickets at the box office on the day of the concert. If you ordered e-tickets, you will find them in the confirmation email and in your account.

    How can I use my credit when ordering concert tickets?

    You can find your Enjoy later-voucher via your account on our website.

    In the ordering process you have the option to enter the number and PIN of your voucher. If your voucher was issued before 9 November 2021, you can enter the last four digits of the voucher number as a PIN.

    If your credit is higher than the value of your purchase, you can use the remaining amount at a later time.

    How can I donate my (remaining) credit to the Concertgebouw Orchestra?

    We really appreciate your support in these uncertain times. If you would like to donate your (remaining) credit to the Concertgebouworkest, you can contact customer service on +31 (0)20 305 10 15 (Mon-Fri, 09.30-12.30) or via klantenservice@concertgebouworkest.nl.

    2022–23 subscription season

    I would like to receive a copy of the 2022–23 season brochure by post. What should I do?

    Our loyal concertgoers will receive the brochure for the Concertgebouw Orchestra’s 2022–23 season in the week of 21 March. Those participating in our donation programme can expect their copy on Tuesday, 8  March. 

    How long do I have to renew my series for the 2022–23 season?

    If you have a subscription to a Concertgebouw Orchestra series in the 2021–22 season, we have prepared your series and seat(s) for you. On the day subscriptions go on sale, you will receive an email from us with your own personal link allowing you to renew your series. You have up to and including Sunday, 1 May to renew your seats. After that date, we will no longer be able to hold your seats for you.

    How do I redeem my vouchers when ordering my subscription?

    After signing in to your account, you will find your ‘Enjoy later’ voucher(s) on our website under ‘Gift cards’.

    When paying for your order, you are given the opportunity to enter the number and PIN code of your ‘Enjoy later’ voucher(s). If your voucher was issued prior to 9 November 2021 (recognisable by the PIN code ‘XXXX’ in your voucher overview), please enter the last four digits of the voucher number as your PIN code.

    If the value of your voucher(s) is greater than the cost of your purchase, the remainder will be credited to your account.

    How can I donate my remaining vouchers to the Concertgebouw Orchestra?

    We are immensely grateful that you should wish to support us in these uncertain times. If you would like to donate any vouchers to the Concertgebouw Orchestra, please contact our Customer Service Department on +31 (0)20 305 10 15 (Monday to Friday, 9.30 a.m. to 12.30 p.m.) or at klantenservice@concertgebouworkest.nl.

    When can I find the tickets for the concerts in my series?

    If you opted for subscription passes when you ordered, they will have been sent to you at the end of July, along with any tickets to additional concerts you may have ordered. If you ordered e-tickets, you will find them in the confirmation email and in your account.

    Where can I find the tickets to the concerts in my series?

    If you opted for paper tickets when you ordered, these will be sent to you at the end of May, along with any tickets to additional concerts you may have ordered.

    If you opted for e-tickets when you ordered your series, you can find your mobile tickets or a PDF with your e-tickets by clicking on the link in your confirmation email and in your account on our website.

    Because we recently transitioned to a new ticketing system, we regret that it is no longer possible to receive subscription passes. For this reason, these will be discontinued starting from the 2022–23 season.

    When do I pay for my series?

    If you order your series online, you can opt to pay using iDEAL, a credit card or a Podium Cadeaukaart. If you order over the phone or using the order booklet, you can also pay by direct debit, in which case the amount will be debited from the bank account you have provided within a few days. This process is different from previous years, when the amount was debited at the end of May. Because we recently transitioned to a new ticketing system, we regret that payment by means of a single direct debit in May is no longer possible.

    You can redeem any vouchers you may have when paying online, over the phone or using the order booklet. If the value of your voucher(s) is greater than the cost of your purchase, the remainder will be credited to your account.

    What happens if coronavirus measures are imposed in the 2022–23 season and impact on my ability to attend concerts?

    Should coronavirus measures require changes to the 2022–23 season, we will inform you of these in a timely manner. In that case, you will still be able to convert your tickets to a voucher or a refund.

    How can I use the exchange service?

    Are you unable to attend a concert from your series? Then you can use our exchange service by contacting our customer service via klantenservice@concertgebouworkest.nl or +31 (0)20 305 10 15 (Mon-Fri, 09:30-12:30). You can exchange the concert you cannot attend for one of the other concerts of the Concertgebouworkest. 

    Streams and videos

    How can I watch the Concertgebouworkest's streams and videos?

    On the day of a concert stream, you will find a link to the stream on our homepage. On the video platform on our website you will find hundreds of videos and concert registrations, which you can view for free.

    Where can I find the planned streams of the Concertgebouworkest?

    In the concert calendar on our website you will find the streams that are currently planned. On the day of the concert stream you will find a link to the stream on our homepage. 

    Can I also watch the concert stream on my digital TV?

    Yes, it is possible to switch the live stream to digital TV through Chromecast or AirPlay. Learn more about casting streams to your digital TV below:

    Casting content from the Concertgebouworkest video platform to your TV using Chromecast
    • Connect the mobile device, tablet or computer you are using to cast content to the same Wi-Fi network as your Chromecast or Chromecast-compatible smart TV.
    • In the Chrome browser, open the video platform and choose the video you want to watch (NB: this will not work in other browsers). On the video page which now opens, click the play button in the middle of the screen. The video will start to play.
    • Tap the cast icon in the bottom right-hand corner of the bar in the video screen. 
      chromecast icon
    • Now select the device you wish to cast to.
    • You can now cast videos directly to your TV.
    • To stop casting, tap the cast icon.
    Streaming content from the Concertgebouworkest video platform to your TV using AirPlay
    • Connect your iPad, iPhone or Mac to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.
    • In Safari, open the video platform and choose the video you want to watch (NB: this will not work in other browsers). On the video page which now opens, click the play button in the middle of the screen. The video will start to play.
    • Tap the AirPlay icon in the bottom right-hand corner of the bar in the video screen. 
      Airplay icon
    • Now select the device you wish to stream to.
    • You can now stream videos directly to your TV.
    • To stop streaming, tap the AirPlay icon.

    In addition, it is possible to connect your computer/laptop to your TV with an HDMI cable.

    The concert stream is stuttering, what can I do about this?

    This may have to do with your internet connection or the connection between the different devices you use. It might help to reset your modem and/or router.

    If you are watching the stream via Chromecast or AirPlay, it may help to use your laptop/computer for the stream and connect it to the TV via an HDMI cable.

    General questions

    Where does the Concertgebouworkest perform?

    The Concertgebouworkest gives some 120 concerts a year, about 80 of which are at the Concertgebouw in Amsterdam. In the calendar you can see whether the concert is being given at the Concertgebouw or at another venue in or outside the Netherlands.

    Where is the Concertgebouw located, and how do I get there?

    The Concertgebouw is located at Concertgebouwplein 10, 1071 LN Amsterdam. You can find information on how to get to the Concertgebouw by public transport or by car on the Concertgebouw website.

    Are the Concertgebouworkest and the Concertgebouw the same organisation?

    The Concertgebouw concert hall is the Concertgebouworkest’s home base. Despite being two distinct organisations with separate premises, the Concertgebouw and the Concertgebouworkest do work closely together.

    How many musicians are there in the Concertgebouworkest?

    The Concertgebouworkest is made up of approximately 120 musicians from some 25 countries. You will find a complete overview of all the musicians here.

    What should I wear to a Concertgebouworkest concert?

    Most of our concerts require no specific dress code. Please wear what you feel comfortable wearing. Only our Annual Gala has a black tie dress code.

    When should I clap?

    At classical music concerts, the audience normally claps only after an entire work has been performed, even if the work consists of multiple movements. The concert programme shows you exactly how many movements a particular piece of music has and about how long the whole piece will last. Another easy way to know when to clap is to watch the conductor, who will let his arms rest at his sides once the piece is finished.

    What else should I be mindful of when attending a Concertgebouworkest concert?

    Many of our visitors wish to enjoy the music to its fullest through concentrated listening in silence. For this reason, we ask that you arrive on time and refrain from making noise which could cause a nuisance. Switch your mobile phone to silent, and remember that bright screens can also disturb other listeners’ concentration.

    How and where do I buy a concert programme?

    If you order a ticket, you will receive a free concert programme by email. An online subscription to Preludium gives you unlimited access to all concert programmes.

    Preludium is the programme magazine of the Concertgebouworkest and the Concertgebouw. The magazine offers programme notes to nearly all the concerts given by the Concertgebouworkest and to the concerts in the Concertgebouw’s Own Programming. These programme notes, written by well-known music journalists, feature all sorts of extras, such as interviews, background articles and columns.

    Preludium is available as a separate purchase prior to concerts. As a subscriber, you’ll receive Preludium monthly during the concert season at your home address. All the concert programmes are available in electronic format, optimised for PC, tablet and smartphone, at preludium.nl/. Here you can download the programmes as PDF files, which are easy to print out.

    What time will the concert finish?

    That depends on the concert, but most concerts last anywhere from two hours to two hours and fifteen minutes, including the interval. Preludium lists the estimated time at which each concert is expected to conclude. 

    Can I have dinner at the Concertgebouw before the concert?

    You are welcome to dine at Restaurant Lier prior to concerts given in the Main Hall. At Lier, you can enjoy classic dishes with a contemporary touch, all made from local, seasonal ingredients. You can read more about the restaurant, the menu and making reservations on the Concertgebouw website.

    What’s the best way for me to introduce my children to classical music?

    Would you like to share your love for classical music with your children or grandchildren? The Concertgebouworkest regularly organizes children's concerts, where children can get acquainted with symphonic music in a playful way. Here you will find the children's concerts that will be given this season.

    In addition, here you will find educational videos that we have made especially for children, including the School TV series 'Between your ears' and the Zwitsal lullabies, and beautifully designed apps for at home on the couch.

    There is also a membership of Entrée Junior for our youngest visitors (0-17 years old). With the Entrée Junior membership you can buy tickets for the special children's concerts for €12.50. In addition, with an Entrée Junior membership you will receive a 75 percent discount on more than 400 concerts in Het Concertgebouw (12+). For more information, visit jouwentree.nl/junior.

    Information for visitors with disabilities

    May I bring my assistance dog inside?

    Officially trained assistance dogs (such as guide dogs for the blind) are permitted in the hall. The Concertgebouw would appreciate it if you would inform them in advance if you are planning to bring your assistance dog. Please phone the Concertgebouw Line on +31 (0)20 671 83 45 (standard rate). Pets are not allowed at the Concertgebouw.

    What equipment does the Concertgebouw offer to the hearing impaired?

    Visitors with a hearing impairment may avail themselves of hearing support systems in the Main Hall and the Recital Hall of the Concertgebouw. You can find more information on this page on the website of the Concertgebouw.